FAQ
Find some of our most frequently asked questions
Why is my laser printer not printing after installing a new toner?
Did you pull off the tag on the side of the cartridge? This tag must be removed completely in order to for your printer to access the toner. If you have done this, and it is still not printing, contact us.
Can I replace the colour ink with black ink cartridge?
Unfortunately not, the black slot is for black and the colour slot for colour. The two cartridges are also slightly different in design and should not fit in the incorrect slot.
However, some printers will allow you to set them to print greyscale.
Why is my laser printer not printing after installing a new toner?
Did you pull off the tag on the side of the cartridge? This tag must be removed completely in order to for your printer to access the toner. If you have done this, and it is still not printing, contact us.
Can I replace the colour ink with black ink cartridge?
Unfortunately not, the black slot is for black and the colour slot for colour. The two cartridges are also slightly different in design and should not fit in the incorrect slot.
However, some printers will allow you to set them to print greyscale.
What is a tricolour cartridge?
Tricolour cartridges are cartridges that contain the three primary ink colours namely cyan, magenta and yellow in one ink cartridge.
When mixed and used with a separate cartridge containing black ink, these printers can represent a similar number of colours as a professional four-colour press.
However, tricolour cartridges have a fundamental drawback: if you, for instance, print a lot of light blue-shaded material, you can run out of cyan ink and have to replace the cartridge even if you have a great deal of magenta and yellow ink left.
With a tricolour ink cartridges you replace the whole cartridge, meaning you could be throwing away unused ink.
What is the shelf life of a HP printer cartridge?
HP printer cartridges typically have a shelf life of 18-24 months from the date of manufacture. However, this may vary based on storage conditions, such as temperature and humidity.
What is the difference between standard and high yield HP printer cartridges?
High yield cartridges contain more ink and can print more pages than standard cartridges. While high yield cartridges cost more initially, they may be more cost-effective in the long run for those who print frequently.
What is a printer cartridge?
A printer cartridge is a replaceable component of a printer that contains ink or toner used for printing documents and images.
How do I know when my printer cartridge needs to be replaced?
Your printer will typically give you a warning when the ink or toner level is low. You can also check the ink or toner level through your printer’s software or by examining the cartridge itself.
What is the difference between OEM and compatible printer cartridges?
OEM cartridges are made by the printer’s manufacturer and are often more expensive. Compatible cartridges are made by third-party companies and are usually less expensive but may not work as well as OEM cartridges.
How do I install a new printer cartridge?
This process will vary depending on the type of printer you have, but typically you will need to open the printer’s cartridge compartment, remove the old cartridge, and insert the new cartridge. Your printer’s manual should have specific instructions for your printer model.
How do I troubleshoot a HP printer cartridge error?
If you receive a printer cartridge error message, try removing and reinserting the cartridge, cleaning the contacts on the cartridge and printer, and making sure the cartridge is properly installed. If the error persists, try replacing the cartridge with a new cartridge.
What is the difference between dye-based and pigment-based Canon printer cartridges?
Dye-based ink is more vivid and produces more vibrant colours, while pigment-based ink is more durable and resistant to fading. The type of ink you choose may depend on your printing needs and preferences.
How do I clean the print head on my Canon printer?
Canon printers have a built-in cleaning function that you can use to clean the print head. You can access this function through your printer’s control panel or software. If the print head is still clogged after running the cleaning function, you may need to manually clean the print head.
How do I dispose of my used printer cartridges?
We have a recycle bin inside all of our stores for this exact reason. Simply take your used cartridges to one of our Cartridge Hyper Stores and dispose of your used cartridges in our recycle bins.
What payment options do you provide for?
For in-store purchases we accept:
Cash, Credit cards, debit cards and EFT’s (electronic fund transfers). For EFT payments: please note that goods will only be released upon confirmation of cleared funds in our account. (Note that payments from another bank could take up to 48 hours).
What is an re-manufactured cartridge?
This is a recycled cartridge that is disassembled by third parties (other than OEMs). To guarantee print quality, remanufactured cartridges are tested, cleaned internally, worn parts replaced, refilled, tested under stringent conditions and repackaged.
Can I use a laser cartridge in an inkjet printer?
NO. Laser cartridges are made specifically for laser printers. Inkjet printers use different technology and have their own unique cartridges.
My inkjet printer is not printing properly, what should I do?
Run a Head Clean. See “How can I get the most from my inkjet printer?”
My inkjet printer is not printing straight lines?
Try running an alignment function. See “How can I get the most from my inkjet printer?”
What is your return policy?
Wrong purchase Returns Policy for open items:
We have a non-negotiable returns policy on opened items purchased in error. We do not refund these items as our suppliers will not exchange or refund opened items. Ensure that you have the correct cartridges before opening the packaging.
Faulty items Returns Policy:
Manufacturers only refund faulty cartridges if it can be proven to be faulty. In many cases, the machine and not the cartridge is at fault. Original invoice must be presented, validation of the fault and original packaging. If the product is below replacement weight, we will send the cartridge to the manufacturer for testing. Only once they have confirmed that the cartridge is, in fact, faulty can we offer you a refund or exchange.
Wrong purchase Returns Policy for unopened items:
If you return an unopened item for exchange within a 30 day period, we will gladly exchange it subject to proof of purchase. Please ensure that you have your invoice as proof of purchase.
Special order Returns Policy:
Any special order items require a deposit. If returned, the deposit will be forfeited, as our suppliers are not obliged to accept such returned stock.
How can I get the most from my inkjet printer?
By performing regular maintenance functions.
- On your computer select the Start button.
- Select Settings
- Select Control Panel
- Double click on Printers & Faxes
- Select your printer from the list by right clicking on it
- A menu will appear. Click on Printing Preferences / Properties
- Select Maintenance / Services
- Run Nozzle Check
- Next Run Head Cleaning
- Then Run Print Head Alignment
- Finally, perform a Maintenance run at least once a month. Especially if you have not used your printer for some time. A Head Clean basically blows ink through the nozzle plates, opening any clogged nozzles.
Never touch the circuitry or nozzle plates on the cartridge as this could damage the cartridge. Never leave a cartridge in direct sunlight as this will cause the ink to expand and may lead to leaking. Have your printer serviced regularly. Contact your printer manufacturer to find out when your printers service is due. Tip: Have your printer serviced toward the end of its warranty.