Shipping Policy

General Shipping Information

Cartridge Central is committed to ensuring prompt and reliable delivery of your orders across South Africa. Please note the following shipping guidelines:

• Deliveries will not be made on public holidays or weekends.

• Delivery times depend on stock availability with our distributors and vary by geographical location.

• The delivery estimate begins once payment is received in our bank account, not from the time of order placement.

Shipping costs

• Free Shipping over ZAR10,000
• We charge ZAR150 for orders under ZAR10,000

   

Shipping Timeframes

• Handling Time: 0 to 2 business days.

• Standard Delivery: 2 to 5 business days.

• Next Business Day Delivery: Available for eligible orders, with delivery by 5:00 pm the following business day, provided payment has been received.

• Same-Day Delivery: Available only for Johannesburg, if the order is placed and paid for before 12:00 pm, and stock is readily available.

Cutoff Time for Orders

• The cutoff time for orders is 2:00 pm (GMT+02:00) South Africa Standard Time (Johannesburg)

• Orders placed after this time will be processed on the following business day.

Currency support

All prices are displayed in South African Rand (ZAR) for orders within United States to ensure a clear and convenient shopping experience.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, and local taxes may apply depending on the destination country. These charges are the customer’s responsibility. Please check with your local customs office for more information on possible charges.

Order Tracking

We understand that our customers want to know where their order is at all times. That’s why we offer order tracking. Once your order has been shipped, you will receive a tracking number that you can use to track your order on our website. This allows you to know exactly where your order is and when it will be delivered.

Shipping Confirmation: 

A shipping confirmation email, inclusive of tracking details, will be sent as soon as your order is dispatched.

Holiday Schedule

Cartridge Central, does not work on public holidays. This means that orders placed on public holidays will be processed the next business day. We believe that our employees should have the opportunity to spend time with their family and loved ones during the holidays.

Shipping Delays:

While we aim to meet delivery estimates, unforeseen circumstances beyond our control may lead to shipping delays. If you encounter any issues with your order’s delivery, please contact our customer support team for prompt assistance.

Lost or Damaged Items:

In the event of a damaged or lost order, kindly reach out to us immediately. We will liaise with the shipping carrier to resolve the issue, ensuring you either receive your items or a refund, as applicable.

Contact Us For any questions or concerns about our shipping policy, feel free to reach out to our customer support team.

Returns and exchanges

If you are not satisfied with your purchase, we offer returns and exchanges. Please see our refund and return policy for more information.

Shipping Policy Updates

We may update our shipping policy from time to time to comply with Google Shopping Ads requirements or to improve our services. The latest version will always be available on this page.

Contact us

• Trade Name: Cartridge Central
• Business Phone: +27711022127
• Business Email: info@cartridgecentral.co.za
• Business Address: Office 103, Moddercrest Office Park, High Street, Founders Hill, Lethabong (City of JHB), Johannesburg, Gauteng, 1609, South Africa